A new report by Bridgforte has revealed a significant trust deficit in Nigeria’s digital financial ecosystem, which handles over N1.07 quadrillion in annual transactions. Despite the system’s technical sophistication, industry leaders rated its trust resilience at just 5.4 out of 10. The report identifies service reliability and poor dispute resolution, rather than fraud or cybersecurity, as the primary factors undermining consumer confidence. It calls for better identity infrastructure and stronger, mandatory intelligence-sharing among financial institutions to address these structural vulnerabilities.