Cornerstone Insurance Plc has upgraded its AI-powered virtual assistant, CiCi, with a new voicebot capability. The feature allows customers to interact with the assistant using natural speech for tasks such as investment-linked product onboarding and motor insurance claims support. The initiative is part of the company’s broader digital transformation strategy to enhance customer experience, improve response times, and simplify service delivery through advanced automation. Cornerstone plans to expand the voicebot’s functionality to cover additional insurance products in the future.