The Nigeria Civil Aviation Authority (NCAA) achieved a 65% passenger complaint resolution rate in 2025, marking a 10% improvement from the previous year. Michael Achimugu, the NCAA’s Director of Public Affairs and Consumer Protection, announced the figures while receiving the 2026/2027 African Brands Personality Award. The Authority, which has focused on enhanced public awareness and stricter regulatory enforcement, aims to reach a 90% resolution rate by the end of 2026. Achimugu highlighted that his directorate has secured record levels of ticket refunds and compensation for passengers, urging travelers to remain informed about their rights under aviation regulations.